EN
Before deciding on treatment abroad, most people have the same questions: where to start, how long an answer takes, what documents are needed and how all of it is paid for. We have gathered the ones asked most often and answered them to the point.
Is the first consultation charged for?
No. The first remote consultation is free. It is enough to send current medical documents in your own language or in German — from them we will see how we can help and suggest a sensible next step.
Where do I start if I want treatment or an operation in Germany?
The first step is a short enquiry describing the problem. Then we will ask for the medical records, translate them where necessary and pass them to the relevant doctor or hospital. On that basis an individual proposal is prepared: which institution is suitable, which methods of assessment and treatment are being considered and what the approximate cost is.
Which documents are needed?
As a rule, a discharge summary and the results of investigations already done: tests, images, reports. The fuller the picture, the more accurately the doctor can judge the situation and the less likely it is that something will have to be repeated on site. We take on the translation of documents.
How long does an answer take?
Preparing an answer with a recommended hospital and doctor usually takes a few days from receiving your enquiry and documents. If the case is urgent, the request is dealt with as a priority — you need only say so at the outset.
How does payment work?
Payment for treatment goes directly to the hospital — against its official invoice, in cash on site or by bank transfer. The hospital issues a cost estimate in the patient’s name in advance. Our organising services are invoiced separately, so the documents always show which costs are for treatment and which for support.
Can I get a second opinion without travelling?
Yes. If a diagnosis has been made but doubts remain, a German specialist can study your images and reports remotely and say whether they confirm the diagnosis and agree with the treatment plan. Sometimes that confirms the path already chosen; sometimes it opens an option that was not offered before. The final extent and outcome of treatment are in any case determined after an examination in person.
This material is for information only and does not replace a consultation with a doctor. Whether treatment is possible, what it will involve and what it will achieve can be determined only after an examination at the clinic in person.